Category Archives: Human Resources

Five Must-Have Qualities for HR Professionals

Over the years, I’ve met some doozies, some HR people who should have chosen different careers. Though I’ve mostly been charmed to work with some of the best in the industry, those few bad eggs sour HR’s reputation as a whole.  Like law enforcement, our occupation has taken a nasty hit due to the mistakes […]

How HR Can Stop Playing the Game of Whack-a-Mole

Let’s say you have a department with an increasing turnover and ongoing complaints. Assuming the complaints are not about egregious acts in violation of labor law, you might find yourself having multiple time-zapping conversations.  You might then be speaking with the manager in an attempt to fix issues and problems.  And in this conversation, the […]

The R in HR Doesn’t Stand for Rah-Rah

Every year—right around the holidays, actually—some HR buzzword starts to irritate me.  The rock in my loafer this year is the word “engagement.”  This is because so many seem to confuse it with the word “appreciation.”  And when you confuse the two, the result is wasted time and money. Engaging employees is on everyone’s mind […]

Seven Ways to Prevent Passive-Aggressive Behavior in the Workplace

These days, outright aggression in the workplace is rare.  However, passive-aggressive behavior—in the form of scapegoating, blaming and denying—can be common.  We HR folks know this to be true.  We also know passive-aggressive behavior slows productivity and is responsible for many workplace ills.  So how do we prevent it? Insist upon open lines of positive communication. […]

Are We Using “Bad Fit” as an Excuse?

I think we might be tossing the phrase “bad fit” around too much.  Lately, I’ve been hearing it used as crutch for all sorts of issue.  And it’s time we step back and question whether or not we’re using “bad fit” as an excuse to avoid managing performance. Let’s first explore what a “bad fit” […]

The Truth About Progressive Discipline

Progressive Discipline is a common cornerstone of performance management.  Certainly, many HR departments and business managers still cling to its validity and so-called ability to boost performance as well as grant the employee due process.  Make a mistake, and you’ll be issued a written verbal (note the juxtaposition).  Make another, you get a written.  Finally, […]

Please Mind the Gap: The Five Biggest Differences between Working in the U.S. and England

First, let me be clear that I’ve never actually worked in the U.K.  I’m an American Citizen—more specifically, I’m a native Californian.  And that’s where I’ve worked.  And worked.  And worked. However, I have learned much from my British husband and my visits across the “pond.”  Whereas most probably dote on visiting castles and historical […]

Is Your Customer Service Training Program So 2000 and Late?

Many schools of thought exist regarding customer service training.  But from videos to whole programs, it always alarms me when a company is exclusively using materials they purchased in the 80s. Just so you’re aware, the world has since changed.  Drastically.  Customers and guests have changed, too.  Their expectations.  Their personalities.  Their age.  Employees have […]